Correspondence

This section displays all correspondence generated from Canberra Script and addressed to the practitioner.

Practitioners can view correspondence uploaded to their profile or addressed to them in relation to Approvals, plus general correspondence.

The red indicator next to the Correspondence icon shows how many items of unread correspondence there are for the practitioner.

If you want to reset the counter, you can choose to Mark all as Read. See Mark all correspondence as read for more details.

For each line entry in Correspondence, a flag Read or Unread is displayed. You can sort or filter on the Read column to focus on the correspondence items you have not yet read.

Search and view correspondence

From the navigation menu, select Correspondence.

Correspondence for this practitioner is displayed in the grid in reverse chronological order.
Select calendar to display all the date filtering options.

By default, the filter is set to display correspondence added in the last 90 days.
(If required) Apply additional filters to each column header. You can:
- Click the calendar icon () at the top of a date column to filter on a single date.
- Click the drop down arrow () at the top of the Sender column to display only items sent by either Me or ACT Health Pharmaceutical Services. By default, all are displayed.
- Click the drop down arrow () at the top of the Read column to and select Unread to display only unread items. By default, all are displayed.
- Type free text in any column header with a magnifying glass (). For example, you could filter on Filename if you were looking for correspondence related to a particular patient or approval number. Refer to the examples below.
- Remove a filter—click on the cross ().
Example 1 - Filter by Name

Type "smith" in the search box.

Example 2 - Filter by Approval Number

Type part of the Approval Number, "7666", in the search box.
(If required) Sort the data by clicking on a column header. Click again to sort in the reverse direction.

The Sender, Patient, and Linked To columns cannot be sorted.
Select a row to open the attached document (and download it).

Column	Details
Date of document	For letters, displays the date the letter was created.
Date added	For all correspondence, displays the date the item was added.
Sender	Me - Documents you uploaded ACT Health Pharmaceutical Services - correspondence generated by the system and addressed to you
Type	Displays the type of correspondence.
Filename	The filename of the correspondence item. Click to view or download.
File extension	The file type of the correspondence item.
Patient	If the correspondence item is linked to an approval, the patient name is shown. Click to view the patient.
Linked to	The identifier of the entity that the correspondence is attached to. For example, an approval. Click to view.
Read	Read or unread.

Download a correspondence document

Select any item of correspondence in the list to view (or download) the document.

Depending on your browser settings, the document may open in a new tab.

Send a Message to ACT Health Pharmaceutical Services

The Send a message function provides health practitioners with a secure method to send an electronic correspondence to ACT Health about Canberra Script matters.

Select Send a message to open a new Message form.
- Date raised - Today's date.
- Status - Open (Default)
- Topic - (Mandatory) Select a Topic from the list, or select Other and enter your own topic in the text field.
Provide the required details for patients, descriptions and correspondence:

Patients

Optional

Use Patient Search to locate the patient to list in his message. You can only add (up to) one patient to a message.

You can associate any patient record type, including an unlinked transactional patient record to a message.

For details about patient search, refer to Patient Search

If the patient you want to associate with this message cannot be found, select New Patient to open a blank Patient Profile form.

Once saved, this new (temporary) patient profile displays in the Patients grid.

Temporary patient profiles are not found when performing a Patient Search. They cannot be linked to any other entity.

Additional patient information - Displays under the grid after the newly created patient profile is saved. Details entered in this field are for this message only.

Descriptions

Mandatory

Enter information to describe the purpose of this message.

If Descriptions is left blank, the message cannot be saved. An error message is displayed;

Please fix the errors below and try again - A description must be provided.
Correspondence
Optional

Upload Document
- Choose file - Select a single file to be uploaded. Max size is 4 MB.
- Drop file here - Drag-and-drop a file to be uploaded.
- Upload - The document is uploaded to Canberra Script.
  
  Your document has been successfully uploaded.
  
  If the document's file type is not allowed, or if malware is detected, the upload is not permitted.
  
  The document selected is not a permitted file type.
  
  The document selected did not pass the malware scan and has been rejected.
- Cancel - The document is not uploaded.
View correspondence

The Correspondence grid displays the files you have uploaded, as well as the files uploaded by other users (unless flagged as sensitive).

You can delete the file you have uploaded, but not those uploaded by other users.

Send

If all required inputs have been provided and are valid, the message is sent to ACT Health.

Your message has been sent successfully.

Your message is displayed in My Correspondence (see above).

Mark all correspondence as read

There may be circumstances in which you want to mark all correspondence as read.

Click Mark all as Read.
In the popup, click Yes.

All correspondence items will display as Read and there will no longer be a red counter on the Correspondence icon at the top of the screen.