This section displays all correspondence generated from Canberra Script and addressed to the practitioner.

Search and view correspondence

  1. From the navigation menu, select Correspondence.

    Correspondence for this practitioner is displayed in the grid in reverse chronological order.

  2. Select calendar to display all the date filtering options.

    By default, the filter is set to display correspondence added in the last 90 days.

  3. Use the column header to sort, search and filter the list until you find the relevant entries.

  4. Select a row to open the attached document (and download it).

  5. Column


    Date of document

    For letters, displays the date the letter was created.

    Date added

    For all correspondence, displays the date the item was added.


    Displays the type of correspondence.

    • Inbound - Received by ACT Health.

    • Outbound - Initiated by ACT Health.

    Sender / recipient


    The filename of the correspondence item. Click to view or download.

    File extension

    The file type of the correspondence item.

    Read Read or unread

Download a correspondence document

  • Select any item of correspondence in the list to view (or download) the document.

    Depending on your browser settings, the document may open in a new tab.

Send a Message to ACT Health Pharmaceutical Services

The Send a message function provides health practitioners with a secure method to send an electronic correspondence to ACT Health about Canberra Script matters.

  1. Select Send a message to open a new Message form.

    • Date raised - Today's date.

    • Status - Open (Default)

    • Topic - (Mandatory) Select a Topic from the list, or select Other and enter your own topic in the text field.

  2. Provide the required details for patients, descriptions and correspondence:

  3. Send

    If all required inputs have been provided and are valid, the message is sent to ACT Health.

    Your message has been sent successfully.

    Your message is displayed in My Correspondence (see above).